1. Free Plan

The KovaMail Free plan has no cost and therefore no refunds apply.

2. Paid Plans — General Policy

KovaMail subscriptions (Starter, Business, Enterprise) are billed monthly in advance. Because our service is delivered digitally and begins immediately upon payment, we generally do not offer refunds for partial months of service already rendered.

3. 7-Day Money-Back Guarantee

If you are a new paid subscriber and are unsatisfied with KovaMail for any reason, you may request a full refund within 7 days of your first payment. This applies to your first month only and is available once per account.

To request a refund under this guarantee, email support@getkovamail.com within 7 days of your payment with the subject line "Refund Request" and your account email address. Refunds are processed within 5–10 business days.

4. Service Outages

If KovaMail experiences a significant service outage (defined as more than 4 hours of total unavailability in a calendar month), you may request a prorated credit for the affected period. Credits are applied to your next billing cycle and are not paid out as cash refunds.

To request a service credit, email support@getkovamail.com within 30 days of the outage with your account email and a description of how you were affected.

5. Cancellations

You may cancel your subscription at any time by contacting support@getkovamail.com or from Account Settings → Change Subscription. Upon cancellation:

• Your account remains active until the end of your current billing period
• You will not be charged again after cancellation
• No partial refunds are issued for unused days in the current period
• Your email data is retained for 30 days after account termination, then permanently deleted

6. Terminations for Policy Violations

Accounts terminated for violations of our Terms of Service or Acceptable Use Policy are not eligible for refunds of any kind.

7. Billing Errors

If you were charged incorrectly (wrong amount, duplicate charge, charge after cancellation), please contact us immediately at support@getkovamail.com. We will investigate and issue a full refund of any erroneous charges within 5 business days.

8. How to Request a Refund

Email us at support@getkovamail.com with:

• Your account email address
• The date and amount of the charge
• The reason for your refund request

We respond to all refund requests within 2 business days.

9. Contact

Billing questions? We're here to help.
support@getkovamail.com
TNZ Productions LLC · Spokane, WA